Privacy Policy

At Santa Clara Appliance Repair ("we," "our," or "us"), we prioritize the privacy and security of homeowners and business clients throughout Santa Clara County, California. This Privacy Policy details how we collect, utilize, and protect your personal data when you visit our website (https://appliancerepairsantaclaraca.com), request an in-home service call, or communicate with our dispatch personnel.

1. Information We Collect

To coordinate in-home diagnostics, provide parts warranties, and dispatch qualified appliance repair technicians, we collect the following categories of information:

• Contact Identifiers: Your full name, residential or commercial service address, mobile phone number, and email address.
• Appliance & Diagnostic Details: Appliance brand, model number, serial number, reported failure symptoms, error codes, and age of the appliance.
• Service & Payment Records: Dates of service calls, parts replaced, warranty terms, and billing transaction details. We do not store raw credit card numbers on our web servers.
• Technical & Log Data: Internet Protocol (IP) address, browser type, device identifiers, and page interaction timestamps collected via standard web server logs.

2. How We Use Your Information

We process collected customer information solely for legitimate operational and business purposes:

• Dispatching technicians to your residential location within confirmed 2-hour arrival windows.
• Sending automated SMS appointment confirmations and real-time "technician en-route" alerts.
• Ordering exact factory OEM parts tied to your appliance serial number.
• Administering our 90-day parts and labor warranty records.
• Maintaining compliance with California business, safety, and tax regulations.

3. SMS & Mobile Messaging Disclosures

By providing your mobile telephone number during service booking or quote submission, you consent to receive transaction-related text messages (SMS) concerning appointment arrival windows, estimate approvals, and service invoices. We do not engage in unsolicited automated marketing texts. You may opt out of SMS updates at any time by replying "STOP."

4. California Consumer Privacy Act (CCPA / CPRA) Rights

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents are entitled to specific rights regarding their personal data:

• Right to Know: You may request the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request deletion of your personal data, subject to statutory record-retention requirements for accounting and warranty documentation.
• Right to Non-Discrimination: We will never deny services, impose different terms, or provide a lower quality of service for exercising your statutory privacy rights.
• No Sale or Sharing of Personal Data: Santa Clara Appliance Repair does not sell, rent, or trade your personal information to third-party data brokers or marketing affiliates under any circumstances.

5. Data Security & Retention

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, or disclosure. Customer service records and warranty logs are retained only as long as necessary to fulfill warranty obligations and comply with applicable California statutory record-keeping periods.

6. Privacy Inquiries & Requests

If you have questions about this policy or wish to submit a CCPA verifiable consumer request, please contact our privacy coordinator: